CUSTOMER SERVICE ASSISTANT
The City Zip Company installs giant zip lines in city centres. In the summer of 2017 we operated Zip World London, “the biggest, fastest city centre zip wire in the world”, which saw over 30,000 people jump from a 35m tower to travel 225m at 30mph.
The Customer Service team are key to the success of our events. You will be involved in delivering crucial aspects of the customer experience, predominantly prior to and post visit.
Excellent interpersonal and problem-solving skills will be required for liaising with our customers and event staff to creatively find solutions to issues that may occur, or queries which may arise. An excellent level of written and verbal English will be essential in the writing of correspondence, as will an ability to organise tasks in order of priority and to work efficiently in a busy environment.
You enjoy being part of a busy and dynamic team, working to short deadlines. You are people friendly, motivated and customer-focussed team-player who enjoys working with others and handles conflict competently.
∙ Positive and responsive attitude to problem-solving.
∙ High degree of integrity and professionalism; ability to remain composed
∙ Excellent spoken and written communication skills and in particular the ability
to write clearly and concisely.
∙ High level of attention to detail.
∙ Ability to plan, organise and prioritise work / time effectively and adapt to
∙ Ability to listen to others, follow instructions and respond positively to constructive feedback.
∙ Ability to use own initiative and to work and make decisions autonomously.
∙ Previous experience in a customer service role would be highly advantageous.
∙ Working knowledge of Microsoft Office is essential.
This is a full time role to start in April/May 2018.
To apply please send an up to date CV and covering letter detailing why you are who we’re looking for to firstname.lastname@example.org