Zip Wire Instructor

The City Zip Company installs giant zip lines in city centres. In the summer of 2017 we operated Zip World London, “the biggest, fastest city centre zip wire in the world”, which saw over 30,000 people jump from a 35m tower to travel 225m at 30mph.

We are now recruiting Zip Line Instructors to create the team running our 2018 London event. The Zip Wire Instructors are the essence of our event - you will be involved in all elements of the customer experience and will ensure that every customer who visits the zip wire has a great time and that, at each stage of the experience, you provide excellent customer service and a safe and efficient experience.

You do not have to have any previous zip wire or instructor experience - all you need is a head for heights, a love of the outdoors and a commitment to excellent customer service.  We’ll provide full training in everything else. However, if you have previous experience at a similar event or activity this will be welcomed.

This is a great opportunity to work in a fun team at one of London’s most talked about events and the chance to develop and learn new skills.

Key responsibilities include

  • Welcoming and checking in customers

  • Briefing customers about safety on the zip wire

  • Helping customers put on the safety equipment

  • Launching and landing customers - securing them to, or releasing them from the zip wire

  • working in our retail area

  • Ensuring that all our customers are having a brilliant experience at each stage of the customer journey

About you

You have a passion for outdoor activities and zip wires in particular. You are focussed on a positive customer experience.

  • At least 1 years’ experience in a customer facing role 

  • A head for heights – you’ll be working on top of a 33 meter tower

  • Attention to detail

  • Excellent communication skills

  • Physically fit and a regular participant in outdoor activities

  • An engaging, enthusiastic and reassuring manner

This is a full time role (30 hours per week minimum) to start on 15th May 2018.

As weekends, bank holidays and school holidays are our busiest times you should expect to be working at these times.

The role is based in central London. Accommodation is not provided.